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Question I just wanted to reply real quick and tell you that you have been great to me by answering all my questions thoroughly and quickly. Thank You very much! You deserve every testimonial you have. I don't think my face has looked this good in a long time (but I haven't even got your products yet!). Your comments alone on different aspects of my face that I have been asking you about are helping my face to clear up and be less dryer. Thanks again. You are providing a great service to people with skin problems. I will definitely recommend you! You are wonderful! Your friend. Brandon! (submitted by alias: Brandon)

Answer Hi Brandon, Glad to hear that your face is less dry now. Thanks very much for your kind words. Best Regards: Pierre
Question Hi Pierre, I have been using your products now for weeks. The redness, due to previous acnes and scarring from contact dermatisis, has faded a little. When I use your products my skin is smooth and fairly matt throughout the night. My problem is during the day- I use the prescribed products which do leave my skin fresh, but I use a foundation to cover the scars. Within hours my skin is very shiny and I feel embarrassed- every thing seems to slide off and I look alot oiler than my skin actually is. As I am running out of products and need to buy some more soon, I was wondering if you had any suggestions regarding this oiliness? So far, I have been extremely pleased with your products! Thankyou, Jo. (submitted by alias: JO)

Answer Hi Jo, I suggest you stop using that foundation which causes the oiliness. We do have a day cream which is in natural foundation color, and has also anti-UV properties. Detail of this product is: 74-P Chamomile Day Cream 1.48FL.OZ. 40ML. $35.70 Have a Blessed Christmas and a Prosperous New Year! Best Regards: Pierre


Question Hello: After reading some of your beauty box answers and questions - I figure YOU are the person to ask! I am 29 and my skin is becoming increasingly worse! During my teens my dermatologist put me on 250mg of Antibiotics 3 times a day - with creams - I was told I had a skin condition called "Piterious Rosia" - which I have since learned is just jibberish for "we don't know what to call this"! My skin was always dry - and is sensitive - and the pores were very clear and tight - but now the pores on the apples of my cheeks are expanded and I get flare-ups of blemishes, and they turn really red and take forever to go away! My nose is getting worse, as is my chin - and the pores are getting larger and I can see dirt and darkness in the pores in my nose - but I have had NO success in cleaning them up! I would LOVE LOVE LOVE to have beautiful skin and not HAVE to wear makeup - I don't wear base or foundation - but I am forced to use coverup to cover the red spots, and blemishes that keep popping up! I also use a powder - but I try to not put that on heavily - just a brushing over my face... I really need help - I don't want scars and broken veins and caplilaries all over my face - and I am so sick of seeing these ugly pores getting bigger and bigger and not being able to control the breakouts! HELP!!!!!!!! I have tried good cleaners and creams - and nothing seems to work! Actually - I am now disabled due to the antibiotics that the doctor had me on for so many years - I have lesions and ulcers in my kidney's and bladder due to the drugs eating holes in me!!! I am in constant pain and unable to work - so if I have to feel bad - I would like to at least be able to look in the mirror and see a nice clean and clear complexion! PLEASE help! Thank you SOOOOOO much! Kelli :) (submitted by alias: Kelli)

Answer Hi Kelli, I am so sorry to hear of your plight. Antibiotics is really bad for the body on long term consumption. I really wonder how could the doctor not know this, and have you on it for that long. OK. As for your skin, stop using soap altogether. Soap will only make your skin more sensitive, and dry. Now visit our site at https://web62366.securesites.com/ss45b/matsamp.htm and submit your skin info therein. We will uniquely match a set of our herbal skincare product samples to suit your skin condition. If you have difficulty submitting online, you can also submit through our text form (pasted below here for your convenience). You actually need to pay only US$10 postage for the registered airmail to ship the samples to you directly from Singapore. However, if you have financial difficulty, since you are not working, please let me know, and I'll have it waived for you. I'm quite confident that I'll be able to help you improve your skin condition. Regards; Pierre


Question I have read many of the questions about skin care. But in the answers, I have not yet heard about nutrition being very important in good skin, except not to eat fried foods. I got blackheads and large pores after years of eating a very poor diet of junk food and lots and lots of sweets. I notice over the years the pores getting larger, and the blackheads bigger. I believe that nutrition is very important if you want healthy looking skin. You must eat lots of vegetables, and fruits, beans, nuts, and seeds, grains, only a little meat if at all. Stay away from white sugar, processed foods, junk foods, fried foods. Try to eat more raw foods in your diet. And natural sweets like fruit. I use to eat very healthy at one time and my skin was practically flawless. Then I began to eat a terrible diet of junk food, white sugar sweets, fried foods. Then my complexion changed little by little over the years to having large pores and blackheads. I contribute my poor complexion to mostly too much white sugar desserts. Some say it is the fried foods, but I disagree. It is when I began to eat sweets heavily that the pores and black heads began to get very bad. I also stopped all sweets for a few months at one time and I no longer got pimples at all. When I began to eat sugary sweets again, the pimples came back immediately. My question is, don't you believe that nutrition plays a key role in being healthy therefore having healthy skin? I know some people who eat poorly, and you can tell by their complexions I find. I have a friend who was raised on soda pop and hot dogs. Her face is covered with black heads that are the kind that stick out of the skin. I do believe, good nutrition is very important to have healthy looking skin. I don't believe there is anyway out of having good skin if you persist on not eating right. Visit a health food store and buy some books and educate yourself on how to eat to be healthy and look healthy. I am now back to eating healthy again so that I can once again have a nice complexion. I also believe in juice fasting to clean out your body of toxins as well. People are not educated about nutrition and the roll it has on your physical appearance. If you eat junk, you can't really expect to be blackhead free or expect to have a nice complexion. The body needs good healthy foods to have good healthy looking skin. It is the price one must pay I guess to be healthy, you have to give up the junk. Also I find it is a shame that there is many people who have a very bad skin problem and can't find an answer because they don't know that to eat healthy is very important, no sweets, no junk, no fried food. People give answers but they are never that nutrition is very very important. I believe that your product does work and it is helping many people with their skin problems. But I do believe that you must eat a healthy diet to maintain healthy looking skin. (submitted by alias: Denise)

Answer Hi Denise, yes, you are right. A healthy diet is certainly important, and is a determinant for achieving a good skin, but it is not the only determinant. Using the wrong products, and/or using any products the wrong way, and/or during puberty, pregnancy, having a stressful lifestyle, etc.. will all have some impact on the skin condition. So there are many other determinants that will affect the skin. Regards: Pierre


Question Hi, Your products sound very interesting. I would like the opportunity to test a few samples. Here is a bit of background in order for you to assess what products would be best suited for my skin care rountine. First of all, I am allergic to Aloe Vera. Secondly, I am not using any products whatsoever on my face. The reason for this is that I haven't been able to find a product that my skin agrees with. My skin is very sensitive, at the moment, I just splash water on my face. I know this is the problem, a proper skin care routine is important, however I just haven't found the right product. I have tried several but to no avail. During the Winter months my skin gets very dehydrated and feels like it is on fire. I believe I have combination skin, oily in the T zone and dry in the cheek area. My problem areas are mostly consintrated in the cheek area. It is dry and at times appears red and feels inflamed. Breakouts are common and tend to take a while to clear up. Blackheads in the T Zone are also a problem. Your help and advise is mostly appreciated. I look forward to hearing from you. (submitted by alias: Sharon Pereira)

Answer Hi Sharon, Have you actually gone for a proper patch test to determine if you are really allergic to Aloe Vera? If you had simply discovered that you were allergic to a certain product that claimed to be 100% pure Aloe vera, or claimed to contain a high percentage of Aloe Vera, or a product that was claimed to be Aloe Vera based, then you may not really be allergic to Aloe Vera. Any product that claimed to be 100% pure or aloe vera based, after all, are not truelly pure. The prduct will certainly contain some other ingredients, and it could be that some other unknown ingredient that your skin was allergic to. I'd advice that you see a doctor to have a proper patch test done. Even people with greasy skin would require protection against the dry wind, and dry climatic condition during winter, and sometimes also during spring and autumn. No doubt your skin reddened and inflamed during winter, since you don't wear additional cream protection, although your skin is dry. However, I do understand the delima you are facing, like many other people do. It would be better of splashing your face with water than applying something that hurts your skin even more. By the way, when your skin is left dry, it ruptures, and cracks like dry soil. It became an open ground for easy bacterial invasion. Since you also did not use any cleansers(I supposed), daily accumulations of dead cells, and debris must have seriously clogged your pores at this point in time. Clogged pores will eventually lead to pimples and acnes. It's high time you need to do something now. I believe our products will suit you best. Well, I'd recommend that you start quickly with our whole range of herbal products without mixing with any product of other make. You can have a set of our Free samples uniquely matched according to your skin condition. What you need to pay is only your own postage to airmail the sample set, comprising 5 to 7 items depending on your skin condition, from Singapore. Simply go to: http://www.pierrechenxu.com and scroll to the graphic image "Free Sample Set!!!", click, and follow instructions therein. Regards: Pierre


Question Everyone including a lady who did my facial at Adrien Arpel say I have beautiful skin, I would say I do but I do notice tiny whiteheads around my cheeks and under my eyes this beautician said there is nothing I can do, is this true? Can you let me know what I can do to get rid of them? and how about dark undereye circles besides sleep and make-up? Also since we are on the subject of facial features I noticed that my face is small is there any way I can fatten up just my face or de-empathize it's narrowness that to me looks gaut? Thank you, complimented yet unsatisfied

(submitted by alias: Demi)

Answer Hi Demi, Whiteheads are milia seeds. They are embedded. Unlike blackheads which can be quite easily squeezed out, whiteheads have to be pricked out with a sterylized needle. They are primarily accumulated sweat waste, and salt from sweat and soap-based products that clogged the sweat pores, and are as hard as rice grains. Treatment will not produce results as fast as for blackheads, but will be gradual. Avoiding the use of soap, and using an effective cleanser that really cleanses, and application products that do not promote cloggings to the pores helps. If you would like to have a Free set of Pierre Chenxu skincare samples matched to your skin, you can visit http://www.pierrechenxu.com/ and submit your particulars there. Dark undereye circles may be due to natural deep-set eyes which can only be conceal by makeup. If they were not borned with, then adequate rest, sleep, and frequent eye massage will certainly help. Besides, makeup is the fastest way to conceal them. Apply a shade or two lighter( of foundation cream ) than the other surrounding areas of your face. Likewise, for your small facial features, the best solution is again makeup. Apply a brighter shade around the narrow parts of your face. I do not know of any effective means of puffing up narrow facial features by way of skincare products applications. Regards: Pierre
Question Pierre, I have been using the Wondergell for about 2 weeks, yet it only seems to remove dead skin cells, unfortunately it does absolutely nothing for my blackheads. I am following the instructions perfectly so what am I doing wrong or is it there is something peculiar about my blackheads. Regards Will (submitted by alias: Will)

Answer Hi Will, Sorry to hear that your blackheads are still left intact. In most cases, blackheads, along with dead cells are effectively removed after each application. However, there are occasions where blackheads have been accumulated for too long, and became very hard and stubborn. It becomes worse if one was using in his/her skincare routine, other soap cleansers, or cleansers containing high contents of wax, as well as other day/night creams that contain also high wax contents. In such cases, we recommend that you stop using all other products, and switch to our natural non-comedogenic herbal range. However, you need not commit to purchase yet. We'd be pleased to send you a set of Free samples, comprising 5 to 7 items depending on your skin condition, and matched according to your skin type and problem. If you are interested to try out our samples, please email me your skin type, problems, current condition and previous condition, current products you are using, your current health and hygiene habits, and any other relevant info. In order to help us send the Free samples to you via registered airmail, you will need to bear the postage cost(which is $10.00), by sending a check or money order, or email your credit card info(card type, number, name on card, and expiry date) to: XXXXX Upon receipt, we'll match your samples within 3 days, but it'll take about another 7 to 10 days to reach you. Regards: Pierre


Question Hi, I received your samples recently and enjoyed them alot. Although my skin isn't perfect now, the roughness and dryness is almost gone and my skin feels much smoother and my complexion is clearer and more even. I have 2 questions. The first is, I recently ordered the WonderGel 311 for sensitive skin. I am a 20 yr.old male and my skin is slightly sensitive, but is also semi- oily/dry with susceptibility to acne and it can get dry with the wrong cleansers. I enjoyed using the sample of the 311 with no negative effects. I was wondering if 311 Wondergel would be best for me or one of the other W.G formulas? My second question is, I travel sometimes and I find that using the liquid cleanser (10f) and toner (67) with cotton is very inconvenient for me. I was wondering if you could recommend another of your cleansers,excluding the beaded scrub(030), that will not worsen my acne or clogged pores and won't overdry my skin. Thank you very much. Your advice in the Cyber box is the most helpful and informative I've ever encountered. (submitted by alias: Hawk)

Answer Hi Hawk, Yes, currently, Wondergel 311 is best for you. However, over time your complexion will change, and would require a different formulation then. We do have other cleansers in cream form like the scrubs(without the beads), but unfortunately, they are for other skin-type/problems, and are not suited to your current skin type/problems. If you find it inconvenient to carry cotton pads around while travelling, you may use tissues instead. Glad to hear that you find our Cyber Beauty Box helpful and informative. Please do not hesitate to write me should you need further help. Regards: Pierre


Question Do you think it is ok to keep taking birthcontrol pills, since this one is known to be good for acne? This one is called Ortho-Tricyclen. I'll give you the components: white tablets contains 0.180 mg norgestimate and 0.035 mg ethinyl estradiol. Light blue tablets contains 0.215 mg norgestimate and 0.035 mg ethnyl estradior. Each blue tablets contains 0.250 mg norgestimate and 0.035 mg ethnyl estadiol. 7tablets each and last 7 is only sugar tablets to keep us on the cycle. I am pretty sure that the reason of my acne is hormone or genetic... But I am looking forward to try your products. Sincerely, Sachiko Sueki (submitted by alias: Sachiko)

Answer Pills do help control/balance secretions when secretion abnormality occurs, but it should preferably not be permanently relied upon. Do try other methods first. If all else fail, you have got no choice then. However, as a person ages, the secretion also reduces, which would then require less dependency on pills. Note also that long term usage might affect some people's menstruation and their ability to conceive. Regards: Pierre


Question Thank you so much for the samples you sent me. I am using them day and night. I feel comfortable with all the products although it is still early to say they clear my face totally. I think I want to order them... Do you recommend any UV care product from your line? Right now, I am not using anything ( I don't have chance to go take sun, either..) since I have found out Chanel " Total Diffence spf15" contains oil. ( I try the small test you tought me.) Also, do you recommend I use "Comedo-Remover"? I still can see sebum on my face and it bothers me very much. Please give me the products number so that I can order through your home page. Thank you. Sachiko (submitted by alias: Sachiko)

Answer Hi Ms Sachiko, glad to hear from you again. Yes, I would recommend you the following products: 1) 17/F DeepCleanse Refreshening Fluid 2) 69 Collagen Toner 3) 87 Azulene Active Cream 4) 090 Ginseng Anti-Acne Cream 5) 70 Meristem Day Cream(SPF 8 total block sunscreen cream. I.e. Anti UVA and UVB) 6) 311 Blackhead Remover(Sensitive Skin) For item 1 to 4 above, you already know how to use them. Item 5 is the anti-UV day cream for your day use(can use daily). Once you have No.70 for day use, you'll use No. 87 only for the night. Item 6 is the Wondergel Comedo Remover. You use the wondergel comedo remover only three times weekly in the night. During the three evenings a week when you use wondergel comedo remover, you need not follow up with No.17/F again. Actually, I though of recommending an additional item(7th item). That is, No. 031 Wondergel Ginseng Purifying Scrub. This scrub doesn't contain coarse edged grains and soap base like most scrubs do. Coarse grains will cut and injure the skin. Instead, it contains spherically-shaped grains, which will never hurt the skin. The spherical grains act as a secondary cleansing action by bringing the product contents into the uneven grooves of the skin. The primary cleansing action is performed by the cream, which works by gently dissolving surface dead cells and debris. When this product is used alternately with Wondergel Comedo Remover(that means, for example: No.031 on Mondays, Wednesdays, Fridays, and Sundays. And No.311 on Tuesdays, Thursdays, and Saturdays.), your skin improves very fast. But I'm afraid it might be too confusing for you with seven items. I'll let you decide for yourself for the 7th item. If you need further clarification, please do not hesitate to email me. Best Regards: Pierre


Question Thanks for the quick response (as usual). I am thinking to order your item number 1), 2), 3), 5) first. They are clensing 17/F, 69, 090, and 70. Since I really need the UV care for this season, I'd better order #70 now. However I still want to try the comedo-gerl and scrub. Before I request the samples for these two, I have questions. 1. I wonder what is the difference between wondergel blackhead remover (70) and 317 ginseng comedo-removal gel. (Because you have suggested before that I better not use the product require rubbing my face (submitted by alias: Sachiko)

Answer Hi Sachiko, Wondergel Blckhead Remover is not No.70. There are three types of Wondergel Blackhead Removers: 011(for All Skin), 211(for OIly/Normal Skin), and 311(for Sensitive Skin). No.70 is Anti UV Day Cream(without pigments - i.e. iron oxides). Infact we have also two more Anti-UV Day Creams - Nos. 74-P and 76-P. These two contain pigments (Iron Oxides), so it is like makeup foundation, and can be double-up as foundations, without having to use another foundation. But I would recommend that since your skin is clogged, you should use this only later. If you don't clean your skin properly, iron oxides will clog the pores even more. That's right When your skin is sensitive, thin and delicate, you should avoid. But if you find it improving now, you can start using(perhaps to be safe, you may use the Blackhead Remover starting with once weekly, then gradually increase to three times weekly). The 031 Ginseng Purifying Scrub I recommend you is very safe. It doesn't scratch, or hurt your skin. The grains are spherical(round). You can log on to see what I meant at: http://www.pierrechenxu.com/weresearch.html There are two large graphics showing you the difference between grains used by our scrubs and grains used by our competitors. While our competitors made scrubs to really scrub the face with coarse grains, which work like sand-papers, we don't - although we still call it scrub. Our Ginseng Purifying Scrub doesn't really work by scrubbing(sand-papering), but by gently dissolving the dead cells and debris. Regards: Pierre


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